Carpet Cleaning SE27 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning SE27 provides professional carpet and related cleaning services. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Customer means any individual, company or organisation that requests or receives services from Carpet Cleaning SE27.
Services means carpet cleaning and any related cleaning services offered from time to time by Carpet Cleaning SE27, including but not limited to upholstery cleaning, rug cleaning and stain treatment.
Premises means the property, whether residential or commercial, at which the Services are to be carried out.
Technician means any employee, contractor or representative assigned by Carpet Cleaning SE27 to carry out the Services.
Agreement means the contract between the Customer and Carpet Cleaning SE27 formed in accordance with these Terms and Conditions.
2. Scope of Services
Carpet Cleaning SE27 provides professional carpet and related cleaning services within its designated service area, including SE27 and surrounding locations. The exact scope of Services for each booking will be confirmed at the time of booking, based on the information provided by the Customer.
Services may include, as agreed, carpet cleaning, spot and stain treatment, deodorising, rug cleaning, upholstery cleaning and related tasks. Any work not expressly agreed at the time of booking will be treated as additional and may incur extra charges.
Carpet Cleaning SE27 reserves the right to decline to provide Services if the Premises are unsafe, if access is not possible, or if the work requested falls outside the companys usual expertise or equipment capabilities.
3. Booking Process
3.1 Bookings may be requested by the Customer by telephone or through any booking method made available by Carpet Cleaning SE27 from time to time. A booking is only confirmed when Carpet Cleaning SE27 has accepted the request and provided confirmation of the appointment date, time window and indicative price.
3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including the size and number of rooms or items to be cleaned, the type of flooring or fabric, the presence of stains or heavy soiling, and any access or parking restrictions.
3.3 Any estimate or quotation provided prior to inspection of the Premises is based on the information supplied by the Customer. Carpet Cleaning SE27 reserves the right to amend the price if the information provided was incomplete or inaccurate, or if the condition of the carpets or items to be cleaned differs materially from what was described.
3.4 Carpet Cleaning SE27 will use reasonable endeavours to arrive within the agreed time window, but all times given for attendance are estimates. The Customer acknowledges that delays may occur due to traffic, weather, prior jobs taking longer than expected or other factors beyond reasonable control. A delay in attending the Premises does not give rise to a right of compensation.
4. Customer Obligations
4.1 The Customer must ensure that the Technician has safe, reasonable and uninterrupted access to the Premises at the agreed time. This includes arranging appropriate parking where necessary and complying with any building or estate access procedures.
4.2 The Customer must remove fragile items, valuables and small furniture or objects from areas where Services will be carried out, unless explicitly agreed otherwise. Carpet Cleaning SE27 is not responsible for moving heavy furniture, large items or delicate objects, unless previously agreed and safely practicable.
4.3 The Customer must ensure that electricity and water are available at the Premises on the day of service. If these utilities are not available and the service cannot be carried out as a result, this may be treated as a late cancellation and charges may apply.
4.4 The Customer must notify Carpet Cleaning SE27 of any known defects, damage, wear, loose fittings, colour instability, prior treatments or special conditions relating to the carpets, rugs, upholstery or flooring to be cleaned. This information is essential to help the Technician select appropriate cleaning methods and products.
5. Pricing and Payment
5.1 Unless otherwise specified, prices are quoted in pounds sterling and include labour, standard materials and equipment required to perform the Services described. Additional services requested on site, or additional areas identified that were not included in the original booking, may incur extra charges.
5.2 Carpet Cleaning SE27 may require a deposit or pre-authorisation at the time of booking. The Customer will be informed if a deposit is required. Deposits are generally non-refundable in the case of late cancellation or non-attendance by the Customer, as set out in the cancellation policy below.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises. Carpet Cleaning SE27 accepts payment by methods notified to the Customer at the time of booking or on site.
5.4 For commercial Customers or account Customers, alternative invoicing and payment terms may be agreed in writing. Where invoices are issued, payment must be made within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
5.5 Carpet Cleaning SE27 reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing late payment, including debt collection and legal fees.
6. Cancellations, Rescheduling and Non-Attendance
6.1 The Customer may cancel or reschedule a booking by giving notice to Carpet Cleaning SE27. To avoid charges, at least 24 hours notice prior to the start of the agreed time window is required, unless otherwise agreed in writing.
6.2 If the Customer cancels or reschedules a booking with less than 24 hours notice, Carpet Cleaning SE27 reserves the right to retain any deposit paid and to apply a late cancellation fee, which may be up to the full quoted price of the booking, depending on the circumstances and any costs or losses incurred.
6.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present to provide entry where required, this may be treated as a cancellation with insufficient notice and a call out or cancellation charge may apply.
6.4 In the unlikely event that Carpet Cleaning SE27 needs to cancel or reschedule a booking, it will use reasonable endeavours to notify the Customer as soon as possible and to offer an alternative appointment. Carpet Cleaning SE27 is not liable for any loss of profit, loss of earnings or other indirect losses arising from such cancellation or rescheduling.
7. Service Limitations and Results
7.1 Carpet Cleaning SE27 will perform the Services with reasonable skill and care, using cleaning methods and products considered appropriate for the type and condition of the carpets, rugs or upholstery involved.
7.2 While every effort is made to achieve the best possible results, Customers acknowledge that complete stain removal or restoration to an original condition cannot be guaranteed. Certain stains, odours, wear, fading or damage may be permanent or only partially treatable, and this is outside the control of Carpet Cleaning SE27.
7.3 Drying times for carpets and fabrics vary depending on fibre type, ventilation, temperature and humidity. Any drying time indicated by the Technician is an estimate only. The Customer is responsible for ensuring adequate ventilation and for keeping people and pets off damp surfaces until they are dry and safe.
7.4 The Customer must follow any aftercare advice provided by the Technician, including guidance on drying, furniture replacement, use of protective pads and precautions regarding slip risks on adjacent hard floors.
8. Damage, Liability and Insurance
8.1 Carpet Cleaning SE27 shall be liable for direct damage to property caused by the negligence of its Technicians in the course of performing the Services, subject to the limitations set out in these Terms and Conditions. Liability is limited to the reasonable cost of repair or replacement of the damaged item, taking into account age, condition and fair wear and tear.
8.2 Carpet Cleaning SE27 is not liable for pre existing damage, defects, excessive wear, colour loss, shrinkage, loose seams, frayed edges or deterioration that becomes apparent during or after the cleaning process. Certain issues may only become visible once dirt, dust and soiling have been removed.
8.3 Carpet Cleaning SE27 is not responsible for damage caused by the use of incorrect or unsuitable cleaning products previously applied by the Customer or third parties, nor for the migration of stains from backing materials, water marking from previous incidents, or reactions between prior treatments and cleaning solutions.
8.4 The Customer must notify Carpet Cleaning SE27 in writing of any alleged damage or service issues within 48 hours of completion of the Services. The Customer must give Carpet Cleaning SE27 a reasonable opportunity to inspect the issue and, where appropriate, to attempt remedial work.
8.5 Carpet Cleaning SE27 does not exclude or limit its liability for death or personal injury caused by its negligence or for any other liability which cannot be excluded by law. Subject to this, Carpet Cleaning SE27 shall not be liable for any loss of profit, loss of business, loss of opportunity, consequential loss or any indirect losses arising under or in connection with the Agreement.
9. Health, Safety and Access
9.1 Carpet Cleaning SE27 will take reasonable steps to carry out the Services in a safe manner. The Customer agrees to cooperate and to follow any reasonable health and safety instructions given by the Technician, including keeping children and pets away from work areas and equipment.
9.2 The Customer must inform Carpet Cleaning SE27 of any known health and safety risks at the Premises, including hazardous materials, loose floor coverings, poor lighting, broken steps or other dangers. Carpet Cleaning SE27 may decline to work in unsafe conditions.
9.3 Technicians will not be expected to move items that present a high risk of injury or damage, such as very heavy furniture, fragile units or fixtures attached to walls or floors, unless this has been specifically agreed and assessed as safe.
10. Waste Handling and Environmental Regulations
10.1 Carpet Cleaning SE27 aims to comply with applicable waste and environmental regulations relating to the provision of cleaning services. Used cleaning solutions, soiling and residues extracted from carpets and fabrics will be handled and disposed of in line with relevant requirements and good industry practice.
10.2 Unless otherwise agreed, any general household or commercial waste, clutter, sharp objects or hazardous materials present at the Premises remain the responsibility of the Customer. Carpet Cleaning SE27 does not provide a general waste removal service and may refuse to handle items that fall outside its usual cleaning activities.
10.3 The Customer must not request the Technician to dispose of any controlled, hazardous or prohibited waste in a manner that would breach environmental or waste disposal regulations. Carpet Cleaning SE27 reserves the right to terminate the Services immediately if asked to act in breach of such regulations.
11. Complaints and Service Issues
11.1 Carpet Cleaning SE27 aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible, and in any event within 48 hours of completion of the work.
11.2 Upon receiving a complaint, Carpet Cleaning SE27 may request photographs, a description of the issue and, where appropriate, access to the Premises to inspect the affected areas. If the complaint is justified, Carpet Cleaning SE27 may at its discretion offer to re attend to attempt to rectify the issue or provide an appropriate remedy.
11.3 Raising a complaint does not entitle the Customer to withhold payment for Services that have been properly performed, subject to any agreed adjustments resulting from the complaint resolution.
12. Privacy and Data
12.1 Carpet Cleaning SE27 may collect and process personal information about Customers in order to manage bookings, provide Services, handle payments and communicate about appointments or queries.
12.2 Customer details will be handled in accordance with applicable data protection laws. Personal data will not be sold to third parties. It may be shared with trusted service providers or subcontractors where necessary for the performance of the Services or for legal and accounting purposes.
13. Changes to Terms and Conditions
13.1 Carpet Cleaning SE27 may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Agreement, unless changes are required by law or regulatory authority.
13.2 Updated Terms and Conditions may be made available on request or through the companys usual communication channels. Continued use of the Services after any changes have been made will constitute acceptance of the revised Terms and Conditions for future bookings.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any Agreement arising from them, are governed by and shall be construed in accordance with the laws of England and Wales.
14.2 Any dispute or claim arising out of or in connection with these Terms and Conditions, or the Services provided by Carpet Cleaning SE27, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
15.2 No failure or delay by Carpet Cleaning SE27 in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise of that or any other right or remedy.
15.3 The Agreement is between Carpet Cleaning SE27 and the Customer. No other person shall have any rights to enforce any of its terms.
