Carpet Cleaning SE27 Privacy Policy
This Privacy Policy explains how Carpet Cleaning SE27 collects, uses, stores and protects personal data for all customers in our local service area. We are committed to complying with the General Data Protection Regulation and all applicable data protection laws. This Privacy Policy applies to all Carpet Cleaning SE27 customers in our service area who contact us, use our services or otherwise interact with us.
Who We Are and Scope of This Policy
Carpet Cleaning SE27 provides carpet, upholstery and related cleaning services to customers in the SE27 area and nearby locations. In providing these services we act as a data controller, which means we decide how and why personal data is processed. This Privacy Policy covers all personal data we collect and process about individuals who are current or former customers, potential customers who make enquiries, or persons acting on behalf of a customer, within our service area.
Types of Personal Data We Collect
We collect and process only the information that is necessary for the provision and administration of our services. Depending on how you interact with us, we may collect the following categories of personal data.
Identity and contact data such as name, title, address, service address, and preferred contact details.
Communication data such as information you provide when you contact us by phone, through online forms, or in writing, including the content of your messages and any follow up notes we make regarding your enquiry or booking.
Service and booking data such as details of the services requested, property type and access information necessary for service delivery, preferred dates and times, and records of completed work.
Billing and payment data such as information necessary to take payment for services, payment method details processed via our chosen payment processors, and records of payments and invoices.
Technical and usage data such as basic technical information transmitted when you use our website or digital services, including date and time of access, pages visited and general device information, collected via necessary cookies or similar technologies where applicable.
Feedback and review data such as comments, ratings or testimonials you choose to provide about our services.
Purposes and Lawful Bases for Processing
We process personal data only where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are described below.
To respond to enquiries and provide quotations. We use your identity, contact and communication data to respond to your requests for information or quotes. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interest in responding to potential customers.
To perform and manage our contract with you. We use your identity, contact, service and booking data and billing data to provide carpet cleaning and related services, manage appointments, process payments, and communicate with you about your booking. The lawful basis is performance of a contract with you.
To manage customer accounts and records. We maintain service histories, invoices and basic communication records for administration, financial reporting and customer service. The lawful bases are performance of a contract and our legitimate interest in running and developing our business.
To improve our services. We may use feedback, review data and limited usage data to understand how our services are used and how we can improve them. The lawful basis is our legitimate interest in improving and developing our services, balanced against your rights.
To comply with legal obligations. We may process and retain certain billing, transaction and communication data to comply with tax, accounting and other legal requirements. The lawful basis is compliance with a legal obligation.
Marketing communications. Where permitted by law, we may send you information about similar services that may interest you. We rely on either your consent, where required, or our legitimate interest in promoting our services. You can opt out of marketing communications at any time.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
Customer and service records are generally retained for as long as you remain a customer and for a reasonable period afterwards, typically up to six years, in line with tax and contract limitation periods.
Enquiry data from potential customers who do not proceed with a booking is kept for a shorter period, typically up to two years, unless we are required to keep it longer for legal reasons.
Financial and billing information is retained for periods required by law for tax and accounting purposes, which may be up to six or more years from the end of the relevant financial year.
Feedback and review data may be retained for as long as it is relevant to our services, or until you ask us to remove it where this is technically and legally possible.
When personal data is no longer needed, we will securely delete or anonymise it so that it no longer identifies you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties in limited circumstances, as described below, and always under appropriate data protection safeguards.
Service providers acting as data processors may provide services such as booking systems, customer relationship tools, secure data storage, payment processing, email or messaging services and IT support. These providers process personal data only on our instructions and under written contracts that require them to protect your data.
Professional advisers such as accountants and legal advisers may have access to certain personal data where necessary for the services they provide to us, subject to confidentiality obligations.
Authorities and regulators may receive data where we are legally required to disclose it, for example for tax or law enforcement purposes.
If we are involved in a business reorganisation, transfer or similar event, we may need to share relevant customer data with parties involved, but only where lawful and subject to appropriate protections.
Where we use data processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your personal data.
How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and contractors who need it to perform their duties, using secure systems and tools for storing and transmitting data, and maintaining procedures to handle any suspected personal data breach.
Your Data Protection Rights
Individuals whose personal data we process have certain rights under data protection law. These rights apply to all Carpet Cleaning SE27 customers in our service area and, in some cases, to prospects whose data we process.
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that data.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis.
Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, for example while we verify the accuracy of your data or consider an objection you have raised.
Right to object. You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing at any time.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom this is the Information Commissioners Office. We would, however, encourage you to contact us first so we can try to resolve your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. When we make changes, we will revise the date of the latest update at the end of this document and, where appropriate, notify you through our usual communication channels. Your continued use of our services after any changes have been made will be taken as your acknowledgment of the updated Privacy Policy.
Latest update February 2026.
